Frequently Asked Questions
Everything you need to know about your LUXE Lighter experience.
How do I charge my LUXE Lighter?
Each LUXE Lighter comes with a micro-USB or USB-C charging cable. Simply plug it into any standard USB port; a full charge typically takes 60-90 minutes.
Is the plasma arc safe to use?
Yes, our lighters use flameless plasma technology which is windproof and moisture-resistant. They include a safety power-off switch and a 10-second automatic shut-off feature to prevent overheating.
How long does the battery last on a single charge?
Depending on usage, a fully charged LUXE Lighter can provide between 100 to 300 ignitions before requiring a recharge.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 24 hours, and domestic shipping usually takes 3-5 business days.
Do you offer a warranty on your electronics?
Yes, every LUXE Lighter is backed by a 12-month limited warranty covering any manufacturing defects or battery malfunctions.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.